Help
Kakobuy Help Center
Six in-depth guides covering buying, international transit, shipping and customs, payments, value-added services and after-sales — organized from the official Kakobuy help center.
Purchasing Service
How Kakobuy buys items for you from Taobao, Tmall, 1688 and JD — orders, inspection, cancellations and 1688 rules.
- What is a shopping agent, and why use one?→
- Which platforms can Kakobuy buy from?→
- Purchase order statuses, explained→
- How long does buying and dispatch take?→
- My goods arrived — what now?→
International Transit
Forward parcels you bought yourself to the Kakobuy warehouse, then ship them home.
- How to get your international transit address→
- How to submit a transfer order & consolidate→
- My parcel arrived but I didn’t submit an order first→
Shipping & Logistics
Submitting parcels, freight & chargeable weight, shipping restrictions, customs and taxes.
- Submitting a parcel, chargeable weight & pickup timing→
- What can’t be shipped (restrictions)→
- Declaration guidelines by route→
- Customs risk: taxes, inspection & how to lower it→
- Customs clearance instructions→
Account & Funds
Registration, passwords, top-up, refunds and every supported payment method.
- Registering a new account→
- Changing or recovering your password→
- How to top up your balance→
- Payment & deposit methods (and their fees)→
- Paying with PayPal→
Value-added
Extra warehouse services: personalized photos, vacuum packing, reinforcement, storage and more.
- Personalized photograph — ¥2/photo→
- Parcel photo — free→
- Priority purchase — ¥5/order→
- Vacuum packaging — ¥20/package→
- Pre-packaging (weight preview) — ¥18/time→
After-sales
Tracking, damaged items, customs inspection, returns, claims and compensation rules.
- Tracking a shipped parcel→
- How to apply for after-sales service→
- Compensation: loss or damage in the Kakobuy warehouse→
- Compensation: loss or damage in international logistics→