Customs clearance instructions

1. The cost of customs clearance for non-tax-free routes shall be borne by the user. Customs inspection of parcels is basically in the form of random inspection. If the customs thinks that your package is special (for example, large, heavy or contains sensitive goods, etc.), the customs will generally contact the recipient to provide invoices or customs clearance documents (the cost of customs clearance shall be borne by the recipient). The cost of the package being returned or destroyed due to the inability to contact the recipient or the recipient's failure to actively contact the customs for customs clearance will be borne by the recipient.

Reminder: For purchasing goods, if proof of payment is required for customs clearance, our company only provides proof of a screenshot of the payment order, not proof of invoice receipt.

2. Kakobuy will assist the logistics company in the customs clearance of duty-free routes. If there are special circumstances, the user is also required to assist in customs clearance. If the user has incurred related expenses during the customs clearance process, the user can contact us for reimbursement by the relevant vouchers.