KAKOBUY Spreadsheet: Automate Seller Performance Scoring
In today's competitive e-commerce landscape, effectively evaluating seller performance is crucial for maintaining marketplace quality and customer satisfaction. The KAKOBUY Spreadsheet system provides a powerful framework for automating vendor assessments through customized weighted formulas.
Key Performance Indicators
Quality Control (QC) Score
Measures product quality and compliance with specifications
Refund Rate
Tracks percentage of orders resulting in returns or refunds
Shipping Reliability
Evaluates on-time delivery and shipping accuracy
Creating Weighted Scoring Formulas
Step 1: Assign Weight Values
Determine the importance of each metric based on your business priorities:
- QC Score:
- Refund Rate:
- Shipping Reliability:
- Refund Rate:
Step 2: Standardize Metric Scales
Convert all metrics to a consistent 0-100 scale:
- QC Score: Already scaled (0-100)
- Refund Rate: Convert to positive metric (100 - Refund Percentage)
- Shipping Reliability: Calculate as (On-time Deliveries ÷ Total Orders) × 100
Step 3: Build the Master Formula
Total Score = (QC_Score × 0.50) + ((100 - Refund_Rate) × 0.30) + (Shipping_Reliability × 0.20)
Spreadsheet Implementation
Google Sheets/Excel Setup
- Create columns for each raw metric data
- Add calculated columns for standardized scores
- Implement the weighted formula in the "Total Score" column
- Use conditional formatting to highlight high/low performers
- Set up automatic data refresh if using linked data sources
Sample Data Structure
| Seller | QC Score | Refund Rate | Shipping Reliability | Weighted Score |
|---|---|---|---|---|
| Vendor A | 95 | 5% | 98% | 93.6 |
| Vendor B | 85 | 8% | 92% | 85.4 |
Automation and Scaling
Data Connection
Integrate your spreadsheet with e-commerce platforms using APIs or data export automation to ensure real-time performance data.
Scheduled Updates
Set up automatic daily/weekly refresh cycles to maintain current seller rankings without manual intervention.
Alert System
Implement conditional alerts for sellers falling below performance thresholds, triggering automatic notifications to your team.
Benefits of Automated Scoring
The KAKOBUY Spreadsheet system transforms subjective vendor evaluation into an objective, data-driven process. By automating performance scoring, you can:
- Quickly identify top-performing sellers for preferential treatment
- Detect underperforming vendors before they impact customer experience
- Save significant time on manual evaluation processes
- Make consistent, fair decisions based on transparent criteria
- Scale your vendor management as your business grows